Support

Get help without exposing a private conversation.

Tell us what happened using account, device, timing, and status details. Do not include a private message, transcript, translation, recording, one-time code, access token, or media link.

Product support

Sign-in, account access, message delivery, playback, recording, and translation status.

support@veridge.io

Privacy request

Access, correction, account deletion, consent, or questions about data handling.

support@veridge.io

Safety report

Report threatening, abusive, illegal, or otherwise objectionable behavior without forwarding private content by default.

Start a safety report

Security concern

Start a private, content-free report so an approved channel can be arranged.

Report privately

Community pilot

Explore responsible use with a school, nonprofit, university, library, or community program.

For communities

Mission support

Discuss grants, sponsorship, infrastructure support, philanthropy, or technology collaboration.

Support the mission

Useful details to include

The email address associated with the account.
Device type, operating-system version, browser, and Veridge version if shown.
The approximate time and the screen or action involved.
An opaque request or message ID, if the app shows one.

We may verify account ownership before changing or disclosing account information.

Safety and device information

In iOS, open the conversation’s Safety menu to report or block a user; touch and hold a received message to report it. On the web, use conversation or message details. Manage blocked users and contact support in Settings. While blocked, neither person can contact the other or view the conversation. Unblocking restores access to unexpired history. Previously downloaded content and media links already issued for up to five minutes cannot be recalled. Reports contain account, conversation and optional message identifiers, a selected reason, timestamps and review status, not copies of message text or recordings. Reports and safety request records expire after 30 days; account deletion also removes linked reports and blocks. Blocks remain until removed or account deletion. The operator reviews reports and may restrict an abusive account. Contact support@veridge.io for support, safety follow-up or an appeal, without sending private content or sign-in codes. This is not an emergency service; contact local emergency services for immediate danger. Native authentication uses an installation identifier, device-bound sessions and app version. Optional notifications use an APNs device token and language preference; Apple delivers a generic notification. These identifiers support authentication, delivery and security, not advertising or tracking. Veridge has no advertising or tracking SDKs. The iOS app has an invite-only TestFlight release path; this is not a public App Store release.